If you need additional assistance, just start a new chat. I'm going to close this chat session now to assist other customers. If that was true then why did the coupon apply to the transaction and not give me the error code on two devices?Ī minute has passed as I'm on the screen typing, she had already stated before that she knows when I'm actively on the screen, and as I'm typing she says 'Since I haven't received a chat from you in a few minutes, I will assume you are all set. I explain this to her and she says there are many online websites and that they are not responsible for it. She repeats the same message previously and I explain my frustration that my phone and my computer browser show that it is valid and functional. Perfect, I send this to her ASAP and mentioned that I have footage of the whole transaction. Not combinable with any other offers or cash back.' Valid on 3-star hotels with a minimum 2-night stay. Details: Limited time 8% offer on select hotels. I did and nowhere did it state anything she mentioned. You will regret it.Īfter explaining this to her she said that the coupon gave her an error and told me to validate my coupon. If you want a clean, worry-free experience, please do not use Priceline. I believe anyone considering Priceline should keep in mind they are a middleman and therefore complicate the process-making it easier to scam you the consumer. Seems like a bait and switch scheme to make more money for someone? What if I hadn't challenged the double charges? Who would have pocketed the double charges? This was the first time I used Priceline and it will be the last. I have documentation of all the additional charges and interactions with Priceline if interested. Somehow over a few weeks time, the invoice was changed to $70 (for an EZ pass which was $59 on the initial bill we received) and now Priceline says all is OK. I'm sorry, but everyone should be able to open a basic PDF document small in size. Priceline repeatedly asked me to send the invoice to them which I did 5 times (by mobile phone and computer, pdf scanned document) and they kept telling me that the file was too big so they could not see it, or could only see the top of the invoice. We still had a 1 hour drive to our destination so had no choice but to pay the additional $233 (on top of the $190 we had already paid for the weekly rental) in order to have a vehicle. We called Priceline at that moment and they said they would urgently research the charges, but we had to pay them to get the car (also remember no refunds, changes, etc.

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